LAS VEGAS – Goettl Air Conditioning and Plumbing announced Laura Rymut as Vice President of Customer Experience, a brand-new executive position within the HVAC and plumbing company.
In her new role, Rymut will focus on elevating the quality of customer experience throughout all Goettl markets in Nevada, California, Texas and Arizona. Her goal is to seamlessly deliver a Goettlized experience through every customer touchpoint starting from the contact center to the technicians.
This newly developed position at Goettl is a unique differentiator throughout the HVAC and plumbing industry. Rymut believes that having an executive level position that concentrates on customer experience will allow her the opportunity to continue the growth of a culture that keeps customers at the center of everything they do.
“As we grow and Goettlize the nation, it’s vital to have consistent world-class customer service in place across all markets,” said Rymut. “I look forward to developing the skill sets of our current and new team members.”
Rymut’s vast experience in customer service, sales and call centers will be a welcomed addition to Goettl.
“Providing quality and elevated customer service the right way, not the easy way is essential to continue Goettl’s genuine legacy,” said Ken Goodrich, CEO of Goettl. “The addition of Laura to our team will ultimately provide our customers with the best possible Goettl experience every time.”
About Goettl Air Conditioning and Plumbing
Goettl Air Conditioning & Plumbing is a leading provider of modernization solutions and services that deliver comfort, indoor air & water quality, and intelligent efficiency for residential customers. The company creates value by acquiring established local brands, applying experienced management talent and implementing proven processes. Initially focused on companies in the Southwest, Goettl is expanding nationally. Current operations are located in Arizona, Nevada, California and Texas. Goettl is the winner of Inc. 5000 fastest growing companies in 2018, 2019, 2020. Goettl is a portfolio company of Baum Capital Partners. For more information, visit www.goettl.com.
Maddie Skains, MassMedia