Healthcare Partners Nevada (22 years in Nevada)
Type of Business: Medical Group | Hails from: Indianapolis, Indiana | 1.5 years with company in Nevada | Based: Las Vegas
What was your first job?
During my high school years, I worked in my father’s ophthalmology practice in Indiana. I experienced how fulfilling it can be to be part of a team providing high-quality compassionate care.
Who in your life has been instrumental to your success?
I’ve been fortunate to have a few very helpful mentors and many great role models. The most instrumental person though has been my wife Vanessa. She has helped me with advice, honest feedback and support.
What do you want your legacy to be?
I hope that people remember me as someone that listened, treated people with respect and helped create a special environment for our teammates and patients. Also, I hope that my legacy includes working with others to help solve some of the significant challenges the healthcare industry faces, such as providing high-quality care in a way that is also affordable to our patients and to society overall.
If you had to live in another country for a year, which would you choose?
I lived in Singapore earlier in my career for seven months and loved it there – the people, the weather, the food, the nearby travel options and the convenience. I’d be happy living there for a year with my family.
What is an issue currently facing your industry an outside observer might not be aware of?
A significant issue an outside observer may be less aware of is burnout of healthcare providers. Significant research has demonstrated increasing burnout due to a variety of factors. Not surprisingly, clinician well-being and engagement have large impacts on patient satisfaction, population health outcomes, and other areas.
What was the toughest lesson you’ve learned in your career?
Much earlier in my career, I worked as a management consultant for Bain & Co. As a new manager, I initially managed the people on my team too closely and did not give them enough space to thrive. This became a particularly large issue when I was on a project helping a multi-national company based in Taiwan. My entire team was fluent in the local language, except for me. Given the language barrier, I could not achieve anything with the client on my own. I was forced to dramatically change my management style and spend most of my time supporting, enabling, and coaching my team (the things I should have been doing anyway!). The project forced me to change my style and that has stayed with me since then.