NEW ORLEANS – The International School of Hospitality (TISOH) with Les Clefs d’Or USA and the American Hotel & Lodging Educational Institute (AHLEI) announced the creation of the Certified Hotel Concierge (CHCSM) credential, which is the result of their joint efforts to establish a global professional standard for hotel concierges.
The announcement came during Les Clefs d’Or USA’s 2015 National Congress, an annual conference of concierges that includes an educational symposium, highlights of hot destination cities to promote travel and tourism and networking for concierges, nationally and globally.
“This is a hallmark moment for one of the most high-profile fields in the hospitality industry, and it’s intended to promote a standard for delivering the highest-level of guest services,” TISOH Executive Director Timothy M. Lam said. “Despite a plethora of guides and manuals for aspiring and working concierge professionals, no current standards exist. Meanwhile, the hospitality industry itself is seeing the value of concierge services more than ever, with increasing demands for top-notch concierge services.”
The certification training takes into account key trends shaping the profession, from the use of technology and the Internet to growing demand for personalized service, expectations of global and cultural awareness and the need for diversity and multilingual talent. It also sets standards for ethics and risk management.
The certification will be offered worldwide online as well as in live seminar format that will be available in early fall 2015.
TISOH and its partners each provide unparalleled expertise to build the certification. Les Clefs d’Or USA provides the peer-recognized expertise and credibility that gives the credential worldwide merit. TISOH provides industry-recognized competency based research capabilities. Together with the reach and operational expertise of the American Hotel & Lodging Educational Institute, the certification is expected to redefine concierge education worldwide.
“With TISOH’s solid record of educating aspiring hospitality professionals and AHLEI’s extensive history of creating hospitality-specific certification programs, the partnership to create a concierge training program with Les Clefs d’Or USA seemed a natural fit,” President of Les Clefs d’Or USA Shujaat Khan said. “Written by Les Clefs d’Or USA members, the course materials are designed to hone the skills of hotel concierges and prepare them to consistently provide exemplary service to their guests.”
About The International School of Hospitality
The International School of Hospitality (TISOH) was founded in Las Vegas, Nev., in 2005. TISOH offers quality short-term, practical training and career development programs in hospitality. Developed for the industry and by the industry, TISOH’s small class sizes and online courses include: concierge, conference management and event planning, catering, hospitality leadership and supervision, hospitality human resources, hotel operations, and wedding coordination and design. Diploma graduates, trained by working experts in the field, enjoy a 90 percent job placement rate. TISOH is an academic partner of the American Hotel & Lodging Educational Institute and is accredited by the Accrediting Council for Continuing Education and Training. For more information, visit www.tisoh.edu or call (702) 947-7200.
About Les Clefs d’Or
Les Clefs d’Or professionals have a global network of acquaintances, friends and colleagues to assist them in meeting and exceeding guest demands. Members of Les Clefs d’Or USA represent over 275,000 hotel rooms nightly at more than 250 primarily four-and five-star properties and constitute the only national association of professional hotel concierges in the United States. For more information, visit http://www.lcdusa.org.
About the American Hotel & Lodging Educational Institute (AHLEI)
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, AHLEI’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide. For more information, visit www.ahlei.org.
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