How Do You Put Your Customers First?

I spend a lot of time thinking about customer service experiences, whether it’s in the workplace or in my personal life.

Walt Disney said it best: “Do what you do so well that they will want to see it again and again and bring their friends.” Anyone who’s ever been to a Disney property knows that Mickey Mouse isn’t king—customer service is. The same should apply to all businesses. If we don’t take care of our… [More...]

Make Sure Your Email Trails Follow the Right Path

Email is an important form of communication, but we all receive so many emails, that managing them all can be a time-consuming task.

We communicate to inform, persuade and educate. Communication is also essential to build and sustain any relationship, for obvious reasons. In my job, as in many, the more frequent and positive the communications are, the better. We communicate in many ways, but one of the most prominent and frequent is email. Email is an important form of communication, but we all receive so… [More...]

Build Relationships and Business Will Follow

Andrea Behrens, DCAL

We all have great opportunities to build relationships. But how we build these relationships and how seriously we focus on nurturing our clients and contacts can make a big difference in our level of success. Relationship building is extremely important, but what happens after your make the first contact? To keep your contacts well-nurtured and… [More...]

NAS, Inc. Supports Homeless Helpers through CAI-Nevada

NAS, Inc. Supports Homeless Helpers through CAI-Nevada

Nevada Association Services, Inc. supported the Community Associations Institute’s Nevada chapter community outreach committee and Homeless Helpers on Wednesday, June 19. Yolaunda Erskine of NAS, Inc. volunteered at the office of fellow CAI Nevada member, GetDocsNow.com, to prepare sandwiches. Homeless Helpers of Nevada is a volunteer-based non-profit organization. Homeless Helpers is dedicated and committed to… [More...]

Debbie Kluska Named Collections Manager for Nevada Association Services, Inc.

Debbie Kluska

Nevada Association Services, Inc. named Debbie Kluska Collections Manager. Kluska became interested in homeowners associations when she relocated to Las Vegas in 1996. She began working as an administrative assistant for Nevada Association Services, Inc. in August, 2000, learning the ins and outs of collections for community associations. The more she learned the more her… [More...]

Nevada Association Services, Inc. Supports Child Focus ‘Camp to Belong’ Through CAI-Nevada

NAS, Inc. donated supplies to Child Focus, an organization that brings together siblings that have been separated by the foster care system.

Nevada Association Services, Inc. donated supplies to Child Focus, an organization that brings together siblings that have been separated by the foster care system, through the Community Associations Institute’s Nevada Chapter. The supplies will be used at the upcoming Camp To Belong, which  Child Focus organizes for children. Yolaunda Erskine of Nevada Association Services, Inc.,… [More...]

Andrea Behrens Named Co-Chair of CAI-Nevada Membership Committee

Andrea Behrens

Andrea Behrens, vice president of Nevada Association Services, Inc., a collections agency for community associations, has been named co-chair of the membership committee for the Community Association Institute’s Nevada Chapter. She also serves on the education committee for CAI-Nevada. Behrens joined Nevada Association Services, Inc. in 2004 and is responsible for business development, advertising, community… [More...]

Nevada Association Services, Inc. Names Danielle Hicks Customer Service Specialist

Nevada Business Press Releases for April 8th

Nevada Association Services, Inc., an assessment collections firm, named Danielle Hicks customer service specialist. Her responsibilities include handling incoming telephone calls, taking payments, greeting homeowners, setting up appointments and other administrative and customer service responsibilities. Hicks graduated from Las Vegas High School. She joined NAS, Inc. from Budget Rent-A-Car, where she worked for nine years, most… [More...]

Motion to bring Lawsuit Against Nevada Association Services, Inc. Denied

Nevada Business Press Releases for March 27th

Motion to bring a Class Action Lawsuit Against Nevada Association Services, Inc. Denied Homeowners Nicholas Otomo and Timothy McCright were seeking to certify a class action lawsuit naming Nevada Association Services, Inc. The plaintiffs were challenging NAS, Inc.’s business practices to collect delinquent HOA assessments. The court denied the Plaintiffs’ motion for class certification, finding… [More...]

Collections Expert David Stone Teaches Seminar

Nevada Business Press Releases for March 21st

David Stone, president of Nevada Association Services, Inc. (NAS, Inc.), a licensed collections agency for community associations, taught an advanced course to 40 DCALs (Dedicated Community Association Leaders) at the CAI-Nevada office on March 16, 2013. He presented a detailed overview of the laws and procedures regarding the collection process in the common interest community… [More...]