LAS VEGAS – Robert Mowrer, a Master Infiniti & ASE technician at Park Place Infiniti on Sahara Avenue, launched himself into auto mechanics as a preteen, helping his uncle who owned a local independent auto shop.
There he learned the basics -- from bicycles and motorcycles to trucks and race cars. Mowrer decided to pursue auto technology in high school and opted for the vocational and technical training track at what is now known as the Southeast Career and Technical Academy.
While still in school, he went to work at a commercial tire and auto repair chain and started honing his skills.
“I’ve always been the type to push myself,” said Mowrer, 33. “I want to learn more, and if there’s something extra I can do to improve the service or make a client happy, I’m going to do it.”
That ambition put him on a fast-track career, working at six dealerships over the past 15 years, each time progressing into more technical and advanced areas.
Mowrer said he enjoys the opportunity to teach clients something new about their vehicle, or give them tips on how to improve its longevity. Even when he is off the clock, Mowrer said he can’t help spreading his knowledge, especially to his 5-year-old daughter Kylee Marie, who he said already knows how to check a car’s oil and tire air pressure.
Although he doesn’t expect her to follow in his footsteps, he hopes she’ll be prepared and “not be afraid to fix it herself when she gets older.”
“I consider myself to be extremely lucky to work here at Park Place Infiniti,” Mowrer said. “The company really cares about keeping members happy and moving toward a brighter and brighter future.”
Mowrer said he and his colleagues are required to constantly keep up their training with bi-monthly online courses and new model training. Much of the training is related to the advanced computerized systems of Infiniti models, which are among the most high-tech on the market. The company strives to help employees develop careers, he said.
Park Place Infiniti General Manager Joe Tortomasi said technicians are expected to be experts in excellence in every aspect of their job, including top-notch customer service.
“You don’t often see clients talking to technicians at other dealerships,” he said. “Here, we encourage clients to talk to the technicians and ask questions. Robert, like all of our technicians, is happy to show you the problem and how he fixed it. Everyone takes great pride in their work at Park Place Infiniti.”
Founded in 1987 by Ken Schnitzer, Park Place Dealerships represents luxury brands including Lexus, Mercedes-Benz, Porsche, Volvo, Jaguar, Rolls-Royce, Bentley, McLaren, Maserati, Lotus and smart. In June 2012, Park Place purchased the Infiniti dealership in Las Vegas. For more information, visit, www.parkplaceinfiniti.com.
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