“We strive to exceed expectations and deliver client services of the highest caliber,” said Joe Tortomasi, Park Place Infiniti general manager. “Park Place Infiniti has built its reputation on luxury and excellence. Our sales and service teams are the experts in excellence.”
The Dealer of the Year award recognizes a select number of car dealerships throughout the United States and Canada for outstanding customer satisfaction as expressed through customers’ online reviews posted on DealerRater.
Tortomasi credits his dealership’s success in part to his technicians’ use of the latest technologies for routine maintenance and repair work. The dealership also carries original equipment, parts and accessories for Infiniti autos. Additionally, clients can enjoy free Wi-Fi and coffee or take advantage of shuttle service or the dealer’s complimentary loan vehicle.
Dealerships must meet rigorous criteria to qualify for the award, including:
- Minimum of 25 reviews on DealerRater for the 2013 calendar year
- Average minimum rating greater than 4.0 (calculated monthly); with 5.0 as the highest possible rating
- Must not have been blacklisted within the 2013 calendar year
Dealer of the Year awards are presented to car dealerships with the highest PowerScore in their brand category at national and state levels. Each dealership’s PowerScore is determined using a Bayesian algorithm that considers the dealership’s average DealerRater star rating (calculated monthly) and the total number of reviews written about the dealership during the calendar year.
Park Place Infiniti was rated 4.9 out of 5 stars in customer service, quality of work, friendliness and overall experience. It was rated 4.8 out of 5 stars in pricing.
DealerRater is a car dealer review website that lets worldwide customers post and read car dealer reviews. It aims to help prospective buyers find the right dealer for purchasing or servicing their vehicle.
Founded in 1987 by Ken Schnitzer, Park Place Dealerships represents luxury brands including Lexus, Mercedes-Benz, Porsche, Volvo, Jaguar, Rolls-Royce, Bentley, McLaren, Maserati, Lotus and smart. In June 2012, Park Place purchased the Infiniti dealership in Las Vegas. For more information, visit, www.parkplaceinfiniti.com.